The company where I work allows customers to interact through an online portal, and when the portal is running slowly, the customers have a harder time using it. I work as an employee who has to help maintain the portal, and our boss wanted us to find a way to get the online portal operating at optimum efficiency by eliminating the slow down that often happens. I suggested to my boss that we hire a data consultant to handle the task, and the boss thought it was a good idea. I knew of a company that handled data related needs, so I contacted them.
The company that I contacted came up with a pretty good way to keep the portal from having slow down. They used a clever idea that allowed the customers to come as they normally would to the online portal, but they were arranged in a better way to make sure that each customer was serviced as soon as possible without two or more customers competing for the same spot in the queue. We implemented a survey feature so that people could leave feedback on their experience on the online portal, and they mentioned how it was much easier to use the portal.
Since I was the one to come up with the idea of using a consultant, my boss decided to give me a reward. He wasn’t going to give me a raise, but he was willing to give me a few more vacation days. It’s been a while since I’ve had a chance to take a vacation. I’ve been so focused on my work that I haven’t even thought about taking off of work. Using the extra days, I suppose that I could plan that trip to Hawaii that I’ve always wanted to take since I started.